ORDER TIMELINE

Our company handcrafts all products within 2 days – 2 weeks.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

MADE TO ORDER VS. PRE-MADE

Almost all of our products are made specifically for you once the order is placed. We do carry a little bit of stock of our best sellers.

Please email us if you need an order by an exact date. Whether in-stock or made to order, your order will ship out within 2 weeks from your order date (unless a custom frame is ordered).

Look for the following image if a product is ready for shipment immediately:

Terms and Conditions


HANDMADE DISCLAIMER


The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

  •  Leaving it in the mat and frame at all times (unless unframed, then leave in plastic wrap until framed and never use without the mat)
  • Clean by spraying glass cleaner onto a paper towel and then wiping the frame with paper towel or with a dry duster
  • Keeping it in a clean, dry space

Your product(s) can be damaged if:

  • Left in direct sunlight for an extended period of time
  • Removed from frame
  • Framed without use of the mat
  • Sprayed directly with cleaner

FRAMING SPECIFICATIONS


Our Custom Aura Paintings are available to be framed in the following sizes:

Custom Aura Paintings
Custom Aura Paintings Framing Size Chart

 

 

 

 

 

 

 

 

All paintings come with an acid-free white mat, whether framed or not.

All of the frames for our paintings are available in the following colours:

Rory and Scout Terms and Conditions
Black Frame Close Up
Rory & Scout Terms and Conditions
White Frame Close Up

 

 

 

 

 

 

 

Please contact us first to request a custom frame of any colour or style. You can email us at rory@roryandscout.com


SIZING SPECIFICATIONS


Please note that all frames and mats carry a margin of error with the actual sizes.  You will find this is standard with all frame and mat manufacturers.

These are the actual sizes of the artwork (non-custom) that will show through the mats:

Small Size 5X7″ Painting Actual Size = 4 5/8″ X 6 5/8″

Medium Size 8X12″ Painting Actual Size = 7 1/2″ X 11 1/2″

Large Size 11X14″ Painting Actual Size =10 5/8″ X 13 5/8″

Our Custom Aura Paintings follow the same sizing, however the small size is:

Small Alter Size 4X6″ Painting Actual Size = 3 1/2″ X 5 1/2″


COMMISSIONS & CUSTOM WORK



We love creating new products from scratch.
Please contact us for a quote or email us at rory@roryandscout.com
Custom orders can have a lengthier processing time and may not be applicable for free shipping.
Ask us for details.


SHIPPING

Our company ships through the following carriers
* Canada Post or Your Local Post

International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through the post, or courier.

Rory & Scout is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
* We charge a low, flat shipping rate to be fair to all customers.


SHIPPING TIMELINE



Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2 weeks to be handmade.


RETURNS


Rory and Scout paintings are exempt from being returned unless the product arrives damaged.

Shipping charges cannot be refunded.

If your order arrives damaged, or you are not happy with it, please contact us right away at rory@roryandscout.com so we can make it right!


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